Checkout Policy for Fieldemy

Effective Date: 17/04/2026
Last Updated: 17/04/2026
Company: Fieldemy (hereinafter “Fieldemy,” “we,” “us,” or “our”)
Platform: https://fieldemy.com

This Checkout Policy (the “Policy”) governs the process of purchasing courses, subscriptions, or any other digital products through the Fieldemy Platform. By completing a checkout, you agree to the terms below. For cancellations and refunds after purchase, please refer to our separate Cancellation Policy.

1. Scope of This Policy

This Policy applies to all transactions completed on Fieldemy, including:

One-time course purchases
Recurring subscription plans (monthly/yearly)
Bulk/corporate enrollments
Any other paid digital content or services

Note: This Policy does not cover in-person event tickets or physical merchandise (if offered). Separate terms will apply to those items.

2. Pricing & Currency

2.1 Displayed Prices: All prices are shown in [Currency, e.g., USD, EUR, GBP] and are exclusive of applicable taxes (VAT, GST, sales tax, etc.) unless explicitly stated as “inclusive of tax.”

2.2 Price Changes: Fieldemy reserves the right to change prices at any time. However, the price displayed at checkout is the final price you will pay. Price changes do not affect already completed purchases.

2.3 Promotions & Discounts:

Discount codes must be entered at checkout before payment.
Only one discount code may be used per transaction unless explicitly stated.
Discounts cannot be applied retroactively to previous purchases.
Fieldemy reserves the right to cancel orders where a discount code was obtained fraudulently or applied in error.

2.4 Currency Conversion: If you pay with a card or account in a different currency than the listed price, your payment provider (bank, PayPal, etc.) may apply conversion fees. Fieldemy is not responsible for such fees.

3. Payment Methods

We accept the following payment methods:

Method	Details
Credit/Debit Cards	Visa, Mastercard, American Express, Discover (processed via Stripe)
Digital Wallets	PayPal, Apple Pay, Google Pay (where available)
Bank Transfers	Available for enterprise/bulk orders only – contact `enterprise@fieldemy.com`
Buy Now, Pay Later	[Optional: Klarna, Afterpay, etc.] – subject to third-party approval

Important:

You must be authorized to use the selected payment method.
By providing payment details, you represent and warrant that the information is accurate and complete.
Fieldemy does not store full credit card numbers. Payment is processed by PCI-DSS compliant third-party processors (e.g., Stripe, PayPal).

4. Order Process & Confirmation

4.1 Steps to Complete Checkout

Add to Cart: Select the course(s) or subscription plan.
Review Cart: Verify items, quantities, and total price.
Provide Billing Info: Enter your billing name, address, and contact details.
Apply Discount Code (if any): Enter code and click “Apply.”
Select Payment Method: Choose and enter payment details.
Review & Submit: Read these terms, then click “Complete Purchase” or equivalent button.

4.2 Order Confirmation

Immediately after successful payment: You will see an on-screen confirmation (“Thank You” page) and receive an order confirmation email sent to your registered email address.
The confirmation email includes:
- Order number
- Course/subscription name
- Date of purchase
- Total amount paid
- Links to access your content or manage your subscription
If you do not receive a confirmation email within 30 minutes: Check your spam folder. If still missing, contact support@fieldemy.com with your name and approximate purchase time.

4.3 Order Acceptance

Fieldemy reserves the right to refuse or cancel any order for any reason, including but not limited to:

Suspected fraud or unauthorized transaction
Pricing error (e.g., incorrect displayed price)
Payment method declines or chargeback
Violation of our Terms and Conditions

If we cancel an order after you have been charged, we will issue a full refund within 7 business days and notify you via email.

5. Taxes

5.1 General: Fieldemy may be required by law to collect sales tax, VAT, GST, or other transaction taxes based on your location.

5.2 Calculation: Tax is calculated at checkout based on:

Your billing address (or IP address if billing address is not provided)
The nature of the product (digital course, subscription, etc.)
Applicable tax laws in your jurisdiction

5.3 VAT for EU Customers: For customers in the European Union, VAT is charged based on the country of the customer (MOSS regime). If you have a valid VAT ID, you may enter it at checkout for a reverse charge (zero-rated) transaction where permitted.

5.4 Tax Invoices: A tax invoice (receipt) is included in your confirmation email and can also be downloaded from your Account → Billing History.

5.5 Responsibility: You are responsible for any customs duties, import taxes, or similar fees that may apply if you are accessing from outside our operating country. Fieldemy does not collect or remit such fees.

6. Failed or Declined Transactions

Issue	What Happens	What You Should Do
Insufficient funds / card declined	Checkout fails; no charge is made.	Contact your bank or use a different payment method.
Payment gateway error	Temporary failure; no charge.	Wait 5 minutes and try again. Contact support if persists.
Incorrect billing details	Transaction may be declined.	Verify and correct billing address.
Fraud prevention hold	Your bank may temporarily hold funds without completing checkout.	Authorize the transaction with your bank or wait for hold to release (typically 3–5 days).

Re-attempts: Fieldemy does not automatically retry failed payments for one-time purchases. For subscriptions, we may retry up to 3 times over 7 days (see Subscription Payments below).

7. Subscription-Specific Checkout Rules

If you purchase a recurring subscription (e.g., monthly or yearly plan), the following additional terms apply:

7.1 Trial Periods: If a free trial is offered, you will not be charged until the trial ends. You may cancel during the trial without any charge. To avoid being billed, cancel at least 24 hours before the trial expires.

7.2 Recurring Billing: After the initial purchase or trial, your chosen payment method will be automatically charged at the start of each billing cycle (e.g., every 30 days for monthly plans) until you cancel.

7.3 Failed Subscription Renewal: If a recurring payment fails:

We will notify you via email.
We will attempt to charge the same payment method up to 2 more times over 7 days.
If all attempts fail, your subscription will be downgraded to a free tier (if available) or suspended. Access to premium content will be revoked.

7.4 Price Changes for Subscriptions: If we increase the subscription price, we will notify you at least 30 days in advance. The new price will apply to your next renewal date. You may cancel before the renewal to avoid the increase.

7.5 Cancellation: You may cancel your subscription at any time from Account Settings. Cancellation takes effect at the end of the current billing cycle. No partial refunds for unused time.

8. Checkout Security

8.1 SSL Encryption: All checkout pages use 256-bit SSL/TLS encryption to protect your payment information.

8.2 PCI Compliance: Our payment processors (Stripe, PayPal, etc.) are PCI DSS Level 1 certified. Fieldemy itself is not required to be PCI compliant because we do not store or transmit full card data directly.

8.3 3D Secure: For certain cards and regions, 3D Secure (Verified by Visa, Mastercard SecureCode) may be required. You will be prompted to authenticate with your bank during checkout.

8.4 Fraud Monitoring: We use automated fraud detection tools. If your order is flagged as potentially fraudulent, we may:

Request additional verification (e.g., photo ID)
Cancel the order and issue a refund
Temporarily suspend your account pending review

9. Post-Checkout Support

9.1 Access Issues

Immediate access: Most courses are available instantly after payment. If you do not see your course in your Dashboard, refresh the page or log out and back in.
Delayed access: Rarely, processing may take up to 15 minutes. Contact support if access is not granted within 1 hour.

9.2 Billing Disputes

If you believe you were charged incorrectly:

Do not initiate a chargeback with your bank without contacting us first.
Email billing@fieldemy.com with your order number, date of charge, and explanation.
We will investigate and respond within 5 business days.
If we confirm an error, we will issue a refund or credit.

Chargeback Policy: If you file an unjustified chargeback, your account may be permanently suspended, and we reserve the right to pursue collection of the original amount plus any fees.

9.3 Receipts & Invoices

Download: Account → Billing History → View/Download PDF invoice.
Correction: If your invoice contains an error (e.g., wrong name or address), contact billing@fieldemy.com within 30 days of purchase. Corrected invoices may take 7–10 business days.

10. Right to Cancel After Checkout (Cooling-Off Period)

Depending on your jurisdiction, you may have a statutory right to cancel a purchase within a certain period even if our Cancellation Policy is stricter. For example:

Jurisdiction	Cooling-Off Period	Notes
European Union (Consumer Rights Directive)	14 days	Full refund for digital content if you have not started accessing it. If you start accessing during the cooling-off period, you waive the right to cancel.
United Kingdom (Consumer Contracts Regulations)	14 days	Same as EU rule.
Australia (ACL)	No statutory cooling-off for digital courses	Refunds only for major failures (not change of mind).
United States	No federal cooling-off for digital goods	Some states may have specific rules for certain products (not typical for LMS).

For EU/UK customers: During checkout, you will be asked to expressly acknowledge that by clicking “Start Course” or accessing any lesson, you waive your 14-day right of withdrawal. If you do not access any content, you may cancel within 14 days for a full refund.

For all other customers, our Cancellation Policy applies.

11. Modifications to This Policy

Fieldemy may update this Checkout Policy from time to time. Material changes will be notified via:

Email to your registered address (14 days in advance where feasible)
A prominent notice on the Platform

Non-material changes (e.g., clarifications, typo fixes) are effective immediately upon posting. The “Last Updated” date at the top of this Policy indicates when changes were made.

Your continued use of Fieldemy after changes take effect constitutes acceptance of the revised Policy. If you do not agree, you may request account deletion (no refunds for unused subscriptions).

12. Contact Us

For checkout-related questions, disputes, or assistance:

Issue	Contact
Payment failures / billing errors	`billing@fieldemy.com`
Discount code problems	`support@fieldemy.com`
Fraud or unauthorized transaction	`security@fieldemy.com`
Enterprise / bulk checkout	`enterprise@fieldemy.com`
General checkout help	`support@fieldemy.com`

Response time: 2 business days for billing inquiries; 24 hours for urgent payment issues.

Mailing address: [Insert full address]

Appendix: Checkout Summary Checklist (For Learners)

Before clicking “Complete Purchase,” please confirm:

I have reviewed the course/subscription details and price.
I understand that digital courses are non-returnable and refunds are limited (see Cancellation Policy).
I have entered any discount code correctly.
I have verified my billing address (affects tax calculation).
I have read and agree to the Terms and Conditions, Privacy Policy, and this Checkout Policy.
I am authorized to use the selected payment method.