Cancellation Policy for Fieldemy

Effective Date: 17/4/2026
Last Updated: 17/4/2026

At Fieldemy, we strive to provide flexible, high-quality learning experiences. This Cancellation Policy outlines your rights and obligations when canceling course enrollments, subscription plans, or related services.

1. Scope of Policy

This policy applies to:

Individual course purchases (one-time enrollments)
Recurring subscription plans (monthly/yearly)
Bulk/corporate enrollments
Live virtual or in-person instructor-led sessions (if applicable)

2. Cancellation by Learner

2.1 Self-Paced (On-Demand) Courses

Within 24 hours of purchase & no lesson access: Full refund.
After accessing 1+ lessons or 24 hours post-purchase: No refund, but course access remains until the original expiration date (if applicable).
Lifetime access courses: Cancellation stops future payments but does not revoke existing access unless requested.

2.2 Subscription Plans (Monthly/Yearly)

Monthly subscriptions: Cancel anytime via account settings. Cancellation takes effect at the end of the current billing cycle. No partial refunds for unused time.
Yearly subscriptions: Cancel within 14 days of renewal for a full refund. After 14 days, no refund but access continues until term end.

2.3 Live Instructor-Led Courses (Virtual or In-Person)

Cancellation 7+ days before start: 100% refund or credit for future course.
Cancellation 3–6 days before start: 50% refund or 75% credit.
Cancellation less than 48 hours before start or no-show: No refund.
Transfer to another session: Allowed once if requested >48 hours before start, free of charge.

2.4 Corporate / Bulk Enrollments

Cancellations must be submitted in writing to enterprise@fieldemy.com.
10+ seats: 30 days notice required for prorated refund.
Individual seat within bulk order: No refund, but seat can be reassigned to another learner.

3. Cancellation by Fieldemy

Fieldemy reserves the right to cancel a course or program due to:

Insufficient enrollment (for live sessions) – Full refund or credit + 10% bonus credit offered.
Instructor unavailability without substitute – Full refund or free transfer to another session.
Technical failures making course inaccessible for >72 hours – Prorated refund or free subscription extension.

If Fieldemy discontinues a self-paced course permanently, enrolled learners receive:

30 days advance notice via email
Option to download any available certificates/completion records
Full prorated refund for unused access

4. How to Cancel

Self-service: Dashboard → My Courses/Subscriptions → Cancel/Refund Request.
Support: support@fieldemy.com (include order number and reason).
Phone: [Optional – insert helpline if available]

5. Refund Processing

Approved refunds processed within 7–10 business days.
Refunds go to original payment method (credit card, PayPal, etc.).
Payment gateway fees (non-refundable by Stripe/PayPal, etc.) are deducted unless the cancellation is Fieldemy’s fault.

6. Exceptions & Special Cases

Fraudulent or unauthorized purchases: Contact security@fieldemy.com within 30 days. Refund after verification.
Medical or military deployment emergencies: Verified documentation allows full refund or transfer regardless of timing.
Promotional or discounted courses: Discounted ≥50% are final sale – no refunds unless course is canceled by Fieldemy.

7. No-Show Policy (Live Events)

Failure to attend a live session without prior cancellation is considered a no-show. No refund or credit provided. Recordings (if available) may be accessed for 30 days post-event.

8. Changes to This Policy

Fieldemy may update this policy. Material changes will be emailed to active learners 14 days in advance. Continued use after changes constitutes acceptance.

9. Contact Us

For cancellation requests or disputes:
Email: billing@fieldemy.com
Mail: [Insert address]
Response time: 2 business days